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My claims have been approved, but have not yet been paid

If your claims have been approved by your manager but have not yet been paid, you can query this with your expenses / payroll team as they are the team responsible for reimbursement on any expense claims created on the system.

Alternatively you should refer to the below screenshot and this will indicate where in the system your claims are up to.

View my expense claims

In the screenshot above there are 4 boxes

  • Draft
  • Authorisation
  • Approved
  • Paid

Draft - This box indicates that your claim is still at the draft level, from this level it can be submitted to your authorising manager.

Authorisation - This box indicates that your claim is at the manager level, it is awaiting approval from your authorising manager.

Approved - This box indicates that your claim has been approved by your manager and is awaiting approval by your expenses team.

Potentially this box could include claims where an extra level of approval is added such as the finance team > expenses team.

Paid - This box indicates that your claim has been paid.

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